Proper use of the new equipment is critical to a project’s success. 1st Choice’s in house staff of techs and customer service representatives will assist you during the initial implementation stage of your new systems, but most importantly during the life of your business. With the possibility of employee changes we are here to ensure new staff can receive the same training the original staff received giving you peace of mind.
Maintenance & Repair
With the purchase of any POS-X terminal also comes an Overnight Exchange Warranty, that includes Accidental Damage coverage for 5 Years. (from date of purchase) This Accidental Damage covers unintentional damage that results from: liquid spills; electrical surges; and breakage due to drops, falls, or other collisions. In the event that one of your systems is accidentally damaged, or demonstrates a manufacture defect, simply contact us directly for replacement. Our Surveillance system comes with a limited 3 Year Manufacture warranty and our distributor is local and can provide same day RMA’s
We take the hassle out of moving, storing and redeploying your point of sale or surveillance hardware. Our team is available to uninstall the hardware at your location and bring it back to our facility for storing or redeploying to a new location.
Does your business require a unique support package for your point of sale or surveillance needs? We can tailor our support around the needs of your business and project. Our support levels range from depot repair with 24-48 hr turnaround to a next business day onsite response.
Not sure exactly what is needed at your locations for point of sale or surveillance? Our site surveys include location inspection, detailed equipment audits, and site photos. This will aid in determining exactly what is needed for a successful installation of your point of sale or surveillance systems.
Our technicians provide professional quality installations across the continental US. We ensure every install meets your specifications through a comprehensive installation checkout procedure.